English

All citizens in Falun can get free budget and debt counseling and consumer guidance

The budget and debt counsellor

The budget and debt counsellor will give you help in the household economy. Example, you can get help to make a budget and get advice on debt restructuring.

The starting point for budget and debt counseling is to develop a household budget, which means a complete review of all revenue and expenditure, assets and liabilities. Together with the Council of growing, we discuss various solutions to debt problems. We offer advice on how to negotiate with the creditors, explain conditions and assist with application for debt settlement according to Skuldsaneringslagen.

Welcome to contact Faluns budget and debt counsellor
Ann-Christin Rudholm
Address: Office in Rådhuset, at Market Square

Telephone
Monday at 9:30 to 11:30, Thursday at 9:30 to 11:30
Book your visit during the telephone time. If it is difficult to get in touch with the budget and debt counsellor over the phone time do not hesitate to email.

Phone
023-831 19

e-mail
ann-christin.rudholm@falun.se

The Consumer Guidance

The Consumer Guidance is an information support for you in terms of consumer legal issues. Hopefully, the information can help you make a decision and help you get ahead in your consumer file. The bureau has only a consultative function and do not work as legal counsel for consumers.

The bureau does not provide advice regarding purchase between private individuals or purchase between two companies

As a resident in Falun you can get:
- Information about your rights and responsibilities as a consumer based on the agreements you have entered into
- Guidance how you make a complaint and get advice on dispute review instances of your case
- Advice before buying certain purchases of goods and services. Some examples would be advice for the purchase of craft service, choice of supplier, choice of telephone operator or purchase a car from car dealers

Welcome to contact Faluns Consumer Counsellor

Telephone
Monday at 9:00-11:00, 14.00-16.00, Thursday at 9.00-11.00, 14.00-15.00

Phone
023-83800

e-mail
veronica.lidman@falun.se